1. Our Commitment to Privacy.
This notice describes our Privacy Policy. Our Privacy Policy explains how Sutherland Consulting Group, Inc. d/b/a eratesync.com. ("ErateSync", "we" or "our") collects, uses, and protects the personal information obtained through the use of our website eratesync.com ("Site") and the ErateSync services available through the Site (collectively,"Services"). Through the Services we provide a SAAS to assist organizations receiving funding from the FCC's E-Rate program to manage and remain compliant with all relevant record retention rules. By visiting the Site or using any of our Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. The ErateSync Terms of Use are incorporated by reference into this Privacy Policy.
2. What Information is Collected.
We collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.
(a) Information We Collect Directly From You.
In order to access the Site and use our Services, you must register an account on behalf of your organization. To register you must provide at minimum your organization's name, address, E-Rate Billing Entity number, billing and payment information, a point of contact, the contact individual's email address and phone number and any other information required in the Terms of Use ("Personal Information"). Personal Information is information that identifies, relates to, describes or is reasonably capable of being associated with you or your organization.
(b) Login Credentials.
We may collect usernames, passwords, password hints and other similar security information used for authentication and account access.
(c) Information We Collect Automatically.
We may automatically collect information about your use of our Services through cookies, web beacons, and other technologies, including technologies designed for mobile applications. We combine this information with other information we collect about you. Please see the section "Cookies and Other Tracking Mechanisms" below for more information.
Site: domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; the referring URL, or the webpage that led you to our Site
Unless you choose to provide it to us or include in your account profile, we do not collect sensitive personal information from users of the Site. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.
(d) Limits on Use of Your Google User Data
ErateSync's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
(e) Google Calendar Integration
ErateSync will have access to both your Google Calendar in order to power the useUSAC data, and allow you to associate events with contacts in the your ErateSync account. ErateSync will have the ability to: add and update individual calendar events.
(f) Google Drive Integration
As part of connecting your Google Drive, the ErateSync will be able to: see your files, upload and download your files, and store file contents and titles. ErateSync uses these permissions to power our Auto Sync feature, allowing you to automatically bulk import and tag files for the centralization of E-Rate records by funding year.
3. How and When the Information is Used.
(a) Organization Account Information
In order to access our Services, you will create an account on behalf of your organization. The information in your account may be visible to our Service Partners or other Site users. Your organizations records and content, but not your billing information, is accessible only by all other individuals listed on your ErateSync account. Any records or content you add to or create in the course of using our Services is viewable and accessible by the other users on that same account. This is the intended purpose of ErateSync – the centralization of an E-Rate organization's records that can be accessed by account users.
No Personal Information, billing information or account content is viewable or accessible by any other ErateSync users outside of your account.
If you believe that an unauthorized profile has been created about your organization, you can request for it to be removed by contacting us at Support@eratesync.com
(b) We also use your Personal Information for the following reasons:
- Operate and improve our Services;
- To create your account, identify you as a user of the Site, and customize the Services to your account;
- To debug or cap the frequency of, underwriting messages;
- To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
- To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
- To respond to your comments or inquiries;
- To provide you with our user support chat interface;
- To track and measure Site performance;
- To protect, investigate, and deter against unauthorized or illegal activity;
- To notify you of new information or services that may be of interest to you; or,
- To send promotional materials.
ErateSync will rely on legal grounds to process your Personal Information to the extent permitted by applicable law, which may include, without limitation: to honor contractual commitments, to take steps in anticipation of entering into contract, to fulfill legal obligations, your consent, and ErateSync's legitimate interests.
(c) Payment Obligations.
When you sign up for an account, the method of payment can be credit card, paypal or invoice. Subscribers will be billed or invoiced beginning 30 days after your account is registered. Invoices will be sent from ErateSync with net 30-day payment terms. Credit card payments are processed through BrainTree or Paypal at the end of the 30 day trial, and annually after that.
4. How We Share Your Information.
We may share your information, including personal information, as follows:
a. Service Partners.
We will not sell, trade, or rent your personally identifiable information to others. However, we do provide some of our services through contractual arrangements made with affiliates, partners and other third parties ("Service Partners"). Our Service Partners include Hubspot to send our email marketing campaigns.
a. Business Transfers.
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
b. In Response to Legal Process.
We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
c. To Protect Us and Others.
We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which we are involved.
d. Aggregate and De-Identified Information.
We may share aggregate or de-identified information about users with third parties.
5. How We Protect Your Information.
To protect your personal identifiable information, we take reasonable precautions and follow industry standard SSL/TLS end-to-end encryption of data in transit to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
6. Our Use of Cookies and Other Tracking Mechanisms
ErateSync may use cookies to: store user preferences or record user-specific information on what pages users access or visit.
7. Third Party Analytics
We may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site.
8. Third-Party Links
When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other websites.
9. How You Can Access and Control Your Information
You may modify Personal Information that you have submitted by logging into your account and updating your organization's account information. Contact support@eratesync.com for any requests.
10. CAN SPAM Act and Opting Out of Emails
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
11. Children
Any authorized contact party registering an account on behalf of their organization must be at least 18 years of age. ErateSync does not allow individuals under the age of 18 to create an account.
12. California Residents:
California Consumer Protection Act ("CCPA") - The California Consumer Privacy Act (CCPA) provides consumers who are residents of the State of California with specific rights related to their personal information. Contact ErateSync by phone (888) 379-7538 or email at support@eratesync.com.
13. Information for Nevada Consumers
Nevada law requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information. Email support@eratesync.com with "Your Nevada Privacy Rights" in the subject field.
14. Changes to Privacy Policy.
ErateSync reserves the right to change this Privacy Policy from time to time. Any changes will be posted on our Services 30 days prior to taking place.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 379-7538 or via support@eratesync.com
This Policy was last updated on March 3, 2022